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Our Team Partners

Serving Success – One Customer at a Time
Foster-Caviness believes that its people and market partners are what set the company apart from large, corporately owned produce distributors. Our company-wide philosophy of Partner Pride™ means that each and every employee takes personal responsibility in the product we deliver. From the president to the produce packers, our commitment to the highest quality of product and service permeates through the entire organization. From selecting only the freshest, purest produce to exact specifications, to delivering safe, consistent quality, each Pride member at Foster-Caviness makes it a point to know exactly how our customers want to be served.

Our Customer Service Specialists are Ready to Serve

Customer Service & Sales
Our Customer Service Specialists are well versed on the products we offer, as well as the systems and procedures that ensure the product gets to our customers in a timely manner. Our phone, web-based, or fax ordering systems are open 7 days a week, with customized ordering price lists sent weekly upon request by mail, email, or fax. To develop stronger relationships with our customers, each Customer Service Specialist is responsible for a specific Market Partner/Customer base. For new customers, our experienced Sales Force consults on what program will best fit their needs, while assisting in providing training on our products and processes.

Purchasing & Procurement Partners
A large part of our business happens before our trucks set out for their daily deliveries. We first have to acquire the fresh quality produce that our customers enjoy. Our group of Purchasing Professionals, along with our world-wide procurement partner Pro*Act, insist on consistency and freshness in the staple items that our customers use every day, but also have a great talent for finding more exotic, seasonal, or specialty items.

Our Quality Control Process means Fresh & Pure Assured™

Quality Control & Food Safety Specialists
Food quality and safety is a first priority at Foster-Caviness. Our team is committed to selecting only the best quality and value produce available on the market today. Daily inspections are made on all incoming produce to ensure a consistent product. Proper handling procedures, total warehouse refrigeration as well as equipment and facility sanitation insure against the risk of contamination of our product before it leaves our docks. The result is a safe, consistent, and high quality product. As our symbol of quality states, our product is Fresh & Pure Assured™.

Inventory Management & Order Picking
The way produce is treated once accepted into our facility makes the difference in freshness and quality. Our Inventory Managers make sure that each product is carefully staged in one of three different climate controlled areas, depending on its optimal storage temperature. When an order is placed for partial cases of a particular item, our Order Pickers ensure that the produce is handled safely, and that the counts provided are accurate. This also serves as another “checkpoint for quality,” before our produce leaves our facility to our market partners.

Our Friendly, Courteous Delivery Associates Provide it Fresh, and on Time.

Dispatch & Delivery Associates
Foster-Caviness’ modern fleet of more than 50 state-of-the art refrigerated trucks ensure not only that our deliveries are prompt and dependable, but that the quality produce inside is kept at the perfect temperature for maximum freshness. Our professional and courteous delivery associates maintain familiar routes in order to develop meaningful one-on-one relationships with our customers, and gain a thorough knowledge and understanding of what is expected by each individual market partner. To promote accountability and food safety, each delivery associate wears a recognizable uniform and is assigned identification badges. To keep in close contact with our delivery associates in the field, each carries a cell phone for quick and responsive communication.

Management & Administration
While the “Partner Pride” philosophy empowers all employees to take personal responsibility for the work they perform for the Foster-Caviness team, our Management oversees the day-to-day operations of our facilities, fleet, and employees. They are supported by a talented group of administrative professionals, providing everything from Accounts Payable and Receivable, to IT Management and Technical Support. Our Management understands that the success of Foster-Caviness is closely tied to the personal success of its team, and strives to create an environment where each team member is allowed to perform to the best of his or her talents. At Foster-Caviness, it is the pride that our people take in the relationships we cultivate that helps to bring success to our company and our market partners.